Library Customer Satisfaction Survey

Library Customer Satisfaction Survey

Library Customer Satisfaction Survey

Library Customer Satisfaction Survey

Welcome to the Willoughby Library Customer Satisfaction Survey. To help us improve our services, please complete the questions below. For any further inquiries, please contact the Library. 


Which library branch did you visit today (or most recently)? * required
Options are limited to
How satisfied are you with the following statements. Rate all that apply.
How satisfied are you with the following statements. Rate all that apply. Very dissatisfied Dissatisfied Neither satisfied or dissatisfied Satisfied Very satisfied
I can usually find the information I need/the items I want to borrow
The catalogue is easy to use
The website is easy to use
Staff are friendly, knowledgeable and helpful
I can find a space to sit and read/study
I can find my way around the library - I know where things are
Activities in the library are relevant to me
Library policies are clear and fair
I feel welcome in the library
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