Willoughby City Council is seeking feedback on the Draft Digital Policy from 12 August to 1 September 2024. View the draft Policy in the Document Library on this page.

The Draft Digital Policy provides an agile overarching framework that will guide digital technology investments and implementation both within Council and the Willoughby Local Government Area.

The Strategy has five basic aspirations:

1. Making life and business easy for all

2. Human-centered

3. Digitally enabled

4. Connected and inclusive

5. Future ready

In addition, the Strategy aims to future proof our digital decisions, streamline and innovate operations through the implementation of digital solutions, meet community needs for service and access to information and improve the customer experience through the use of innovative technologies. It seeks to remain relevant in a rapidly changing digital landscape and outlast the technologies it seeks to enable.

As the strategy is aspirational, it will be supported by an Information and Communications Technology (ICT) roadmap that focuses on the technical infrastructure and systems required to deliver digital services, support operations and improve the overall customer experience. The ICT roadmap will cover hardware, software, networks, cybersecurity, ICT governance and future technology projects and funding requirements.

Making a submission

View the Draft Digital Policy and submit your comments before 1 September 2024:

  • by completing a submission survey or uploading a submission below; or
  • in writing to the General Manager at Willoughby City Councill, PO Box 57, Chatswood, NSW 2057; or
  • email to email@willoughby.nsw.gov.au

Enquiries: Nabil Saleh, Chief Information Officer on 9777 1000

Your Privacy

Willoughby City Council takes the privacy of the participants using this site very seriously. Please note all submissions are public documents and may be made available or reproduced in Council reports.

All personal information collected will be kept in strict confidence. For further information regarding your privacy please refer to Social Point Privacy Policy at https://willou-haveyoursay.mysocialpinpoint.com.au/privacy or Willoughby Council at (External link)(External link)Privacy statement

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