Internal Service Evaluation


Please take a few minutes to complete the survey below by 15 November 2018.

The benefits of drawing feedback from our internal customers through a survey includes understanding their expectations and their level of satisfaction on the services we provide; establishing a benchmark for good service; soliciting suggestions for improvement; rewarding and recognising staff or teams that have performed well; and trying to identify trends or red flags in the way we operate.

If you'd like to know more information about this internal customer service survey please refer to the FAQs located in the supporting documents or contact Rita El-helou at rita.el-helou@willoughby.nsw.gov.au.



Please take a few minutes to complete the survey below by 15 November 2018.

The benefits of drawing feedback from our internal customers through a survey includes understanding their expectations and their level of satisfaction on the services we provide; establishing a benchmark for good service; soliciting suggestions for improvement; rewarding and recognising staff or teams that have performed well; and trying to identify trends or red flags in the way we operate.

If you'd like to know more information about this internal customer service survey please refer to the FAQs located in the supporting documents or contact Rita El-helou at rita.el-helou@willoughby.nsw.gov.au.


Customer & Corporate Service Evaluation

Please provide your feedback here about a Customer & Corporate service you have received. 

Options are limited to
Maximum characters 255
3. How likely are you to recommend seeking advice or assistance from the FINANCE STRATEGY UNIT to other staff? (1 = Not very likely to 10 = Extremely Likely)
4. The FINANCE STRATEGY UNIT made it easy for me to perform my day-to-day work. required
5. Overall, how would you rate the service provided by the FINANCE STRATEGY UNIT? required
Maximum characters 255
3. How likely are you to recommend seeking advice or assistance from the INFORMATION SERVICES UNIT to other staff? (1 = Not very likely to 10 = Extremely Likely) required
4. The INFORMATION SERVICES UNIT made it easy for me to perform my day-to-day work. required
5. Overall, how would you rate the service provided by the INFORMATION SERVICES UNIT? required
Maximum characters 255
3. How likely are you to recommend seeking advice or assistance from PEOPLE AND CULTURE to other staff? (1 = Not very likely to 10 = Extremely Likely) required
4. The PEOPLE AND CULTURE UNIT made it easy for me to perform my day-to-day work. required
5. Overall, how would you rate the service provided by the PEOPLE AND CULTURE UNIT? required
Maximum characters 255
3. How likely are you to recommend seeking advice or assistance from the GOVERNANCE, RISK & CORPORATE PLANNING UNIT to other staff? ( 1 = Not very likely to 10 = Extremely Likely) required
4. The GOVERNANCE, RISK & CORPORATE PLANNING UNIT made it easy for me to perform my day-to-day work. required
5. Overall, how would you rate the service provided by the GOVERNANCE, RISK & CORPORATE PLANNING UNIT? required
Maximum characters 255
3. How likely are you to recommend seeking advice or assistance from the BUSINESS IMPROVEMENT AND CUSTOMER EXPERIENCE team to other staff? (1 = Not very likely to 10 = Extremely Likely) required
4. The BUSINESS IMPROVEMENT AND CUSTOMER EXPERIENCE team made it easy for me to perform my day-to-day work. required
5. Overall, how would you rate the service provided by the BUSINESS IMPROVEMENT & CUSTOMER EXPERIENCE Team? required
Maximum characters 255
3. How likely are you to recommend seeking advice or assistance from the BUSINESS PERFORMANCE & SYSTEMS UNIT to other staff? (1 = Not very likely to 10 = Extremely Likely) required
4. The BUSINESS PERFORMANCE & SYSTEMS UNIT made it easy for me to perform my day-to-day work. required
5. Overall, how would you rate the service provided by the BUSINESS PERFORMANCE & SYSTEMS UNIT? required

The following question is optional should you wish to have follow up on your feedback.

Maximum characters 255
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