When will the surveys be undertaken?

Initially, the survey will run in November 2018 followed by regular 6 month intervals.

Who is being asked to participate?

We encourage any staff who have interaction with Customer and Corporate to participate.

Is it mandatory to participate in the survey?

Participation is optional.

Is the survey anonymous?

Yes, participation can be anonymous.  However, you can provide your name if you seek follow up on your feedback.  Even the site administrator cannot identify users in the system.

Why should I participate?

To assist the Directorate improve its levels of service to the organisation and to acknowledge excellent levels of customer service.

Who has access to the survey data gathered?

Customer and Corporate Director, and managers within the Directorate.

Is there an expectation to be achieved?

A service level goal is yet to be determined following an initial trial of the survey.  The feedback results will be used to establish benchmark goals and to assist the Directorate refine and improve its service to the organisation.

Is this a performance management tool?

This is an organisational performance management tool to identify improvement areas of the organisation.  The survey tool is not for personal performance management.

What will happen with the survey feedback results?

Results will be published and presented for discussion with Customer and Corporate staff.

Can I find out what happened with feedback I provided?

Yes.  Results will be published.  Should you wish for specific feedback, you need to provide your full name so we can contact you.