Shared E-Bike and E-Scooter Operator Guidelines
This engagement has concluded
Update October 2025
The final outcomes of the consultation were included in a Council Report and considered at a Council Meeting in October 2025.
Council resolved:
That Council defer endorsement of these guidelines, pending completion of actions required by Clauses 1 and 2 of Motion 13.4 of the Ordinary Council meeting of 24 March 2025, for example:
1. A review of current safety provisions, including risk assessments, safety measures, and signage.
2. An analysis of any significant gaps in infrastructure and funding necessary to enhance public safety if/when an e-bike service provider commences operations in the Willoughby LGA, and give further consideration of accident reporting provisions in the guidelines, requiring liaison with police and Royal North Shore Hospital, as recommended via resident submission to Have Your Say consultation on guidelines.
Read the report to Council and minutes (Item 11.11) using this link.
Background
Willoughby City Council is committed to improving sustainable and accessible transport options across the LGA. As shared e-mobility devices such as e-bikes and scooters become more common, we're taking proactive steps to regulate their safe and responsible use on public land.
To support this, Council has developed a Draft Shared Electric Mobility Operator Guidelines document. This aims to ensure that shared e-mobility services operate in a way that is safe, equitable, and consistent with Council’s broader transport, accessibility, and sustainability goals.
Shared e-mobility services can offer flexible, low-emission transport options—but without clear local guidelines, they can pose risks to safety, accessibility, and visual amenity. These guidelines aim to strike a balance between innovation and regulation.
Who the guidelines are for
The standards, conditions, and approval processes are for shared e-Mobility operators seeking to operate within the Willoughby LGA.
What the guidelines cover
- Clear requirements for e-mobility operators, including safety, redistribution, insurance, and compliance obligations.
- Footpath and public space management to reduce clutter, maintain accessibility, and prevent obstruction.
- Integration of shared e-mobility with public and active transport infrastructure.
- Rules around parking, asset placement, and data sharing, including GPS tracking and incident reporting.
- Encouragement of responsible operators to promote public safety, environmental sustainability, and community amenity.
Submissions closedSunday 10 August 2025
Your privacy
Willoughby City Council takes the privacy of the participants completing this survey very seriously. By making a comment or submission, you are consenting to that information being used or reproduced anonymously in Council's strategic documents and reports. All personal details and identifiers will be redacted.
For further information regarding your privacy and how we will use your information please refer to Council's Privacy Management Plan.
