Draft Customer Experience Strategy

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During February and March 2023, a draft Customer Experience Strategy was exhibited for feedback.

The strategy outlines a series of actions which will be taken between now and April 2025, under the four following pillars:

  • Listen to the voice of the customer
  • Build a customer centric culture
  • Optimise processes, information and services and;
  • Improve technology and systems.

At its meeting of 26 April 2023, the Strategy was adopted by the Council, after considering community feedback.

The exhibited and final versions of the Strategy are available on this page, along with a consultation outcomes report.


During February and March 2023, a draft Customer Experience Strategy was exhibited for feedback.

The strategy outlines a series of actions which will be taken between now and April 2025, under the four following pillars:

  • Listen to the voice of the customer
  • Build a customer centric culture
  • Optimise processes, information and services and;
  • Improve technology and systems.

At its meeting of 26 April 2023, the Strategy was adopted by the Council, after considering community feedback.

The exhibited and final versions of the Strategy are available on this page, along with a consultation outcomes report.


  • CLOSED: This survey has concluded.

    Draft Customer Experience Strategy survey

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